WHAT THE POLICIES SAY

Teladoc Health, Inc. (NYSE: TDOC) is a publicly traded telehealth company operating through two segments: Integrated Care and BetterHelp, its consumer mental-health platform. Its General Privacy Policy (effective March 9, 2026) collects broad registration data (name, DOB, sex assigned at birth, health plan) and self-declares CCPA categories including biometric, geolocation, and sensitive personal information, while permitting advertising-partner cookies that it acknowledges may count as a 'sale' or 'sharing' under state law; the separate HIPAA Notice of Privacy Practices states PHI will not be sold without written authorization. Apple's App Store privacy label self-declares that Teladoc collects Identifiers and Usage Data used to track users across other apps and websites, alongside identity-linked health, financial, payment, and sensitive-info categories. Teladoc's own 10-K (filed Feb. 26, 2026) confirms BetterHelp as a named, wholly-consolidated segment; BetterHelp, Inc. is the named respondent in a 2023 FTC order (finalized after public comment, $7.8 million redress) for sharing sensitive mental-health data with Facebook and Snapchat for advertising after promising to keep it private - the most significant enforcement artifact found for any brand under the Teladoc corporate umbrella.

TRACK RECORD

1 ENFORCEMENT ACTION

[2023-07-14]

The FTC's case page for 'BetterHelp, Inc., In the Matter of' (Matter/File No. 2023169) states the agency issued a proposed order, and later finalized it, to settle charges that BetterHelp revealed consumers' sensitive data to third parties such as Facebook and Snapchat for advertising after promising to keep that data private, requiring BetterHelp to pay $7.8 million and banning it from sharing sensitive health data for advertising. Teladoc's own 10-K confirms BetterHelp is now a fully consolidated Teladoc segment (see ownership claim); the FTC order itself names only BetterHelp, Inc. as respondent, not Teladoc Health, Inc.

ftc.gov ↗

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COLLECTION

Apple's App Store product page for the Teladoc Health app self-declares, per the developer's own submission, that data linked to a user's identity spans Health & Fitness, Health, Financial Info, Payment Info, Contact Info, User Content, Identifiers, and Sensitive Info categories.

apps.apple.com ↗

[2026-03-09] · COLLECTION

Teladoc's General Privacy Policy (effective March 9, 2026) states that registering for the Secured Platform or completing a webform requires name, title, contact information, phone number, date of birth, sex assigned at birth, state, country, zip code, health plan, and email/login information, and separately lists the CCPA/CPRA categories Teladoc says it may collect, including biometric information, geolocation data, sensory data, and sensitive personal information.

teladochealth.com ↗

[2026-02-26] · OWNERSHIP TRANSPARENCY

Teladoc Health's FY2025 Form 10-K (filed February 26, 2026 with the SEC, CIK 0001477449) states its common stock trades on the New York Stock Exchange under the symbol TDOC, and describes BetterHelp as a distinct, named reportable segment consisting of its consumer mental-health platform.

sec.gov ↗

[2026-02-18] · SHARING

Teladoc's HIPAA Notice of Privacy Practices (effective February 18, 2026) states that Teladoc Health will not sell a patient's Protected Health Information without written authorization, defining a 'sale' of PHI as any disclosure for which Teladoc receives payment directly or indirectly.

teladochealth.com ↗

[2026-03-09] · SHARING

Teladoc's General Privacy Policy acknowledges that California law defines 'sale' broadly enough that opt-in use of advertising cookies may be considered a 'sale' of personal information under state privacy law, and states that when it detects a Global Privacy Control opt-out signal it automatically applies the preference to reject non-essential cookies and prevent associated sharing of personal information.

teladochealth.com ↗

[2023-07-14] · TRACK RECORD

The FTC's case page for 'BetterHelp, Inc., In the Matter of' (Matter/File No. 2023169) states the agency issued a proposed order, and later finalized it, to settle charges that BetterHelp revealed consumers' sensitive data to third parties such as Facebook and Snapchat for advertising after promising to keep that data private, requiring BetterHelp to pay $7.8 million and banning it from sharing sensitive health data for advertising. Teladoc's own 10-K confirms BetterHelp is now a fully consolidated Teladoc segment (see ownership claim); the FTC order itself names only BetterHelp, Inc. as respondent, not Teladoc Health, Inc.

ftc.gov ↗

TRACKING TECH

Apple's App Store privacy label for Teladoc Health self-declares that Identifiers and Usage Data collected by the app may be used to track the user across apps and websites owned by other companies - a first-party admission of cross-app/cross-site tracking.

apps.apple.com ↗

[2026-03-09] · TRACKING TECH

Teladoc's General Privacy Policy lists 'Advertising' among the purposes for which, using cookies and similar technologies and with consent where required, it may disclose a visitor's activity on its websites to advertising partners.

teladochealth.com ↗

LAST REVIEWED 2026-08-19 · METHODOLOGY v1.7