Frontier Communications is a fiber/DSL internet, TV, and phone provider operated by Frontier Communications Parent, Inc., a U.S.-listed company that on September 4, 2024 agreed to be acquired by Verizon Communications Inc. (per SEC filing, Frontier will become a wholly owned Verizon subsidiary at closing). Frontier's Privacy Policy (last updated August 8, 2024) describes broad on-device access permissions in the Frontier Android App (location, contacts, SMS, call logs, photos), use of third-party analytics and advertising companies with cookies and tracking mechanisms, a CPNI non-disclosure commitment limited to consent/affiliates, a Nevada-law statement that Frontier does not sell personal information, and a separate California CCPA/CPRA opt-out for the 'sale or share' of personal information. Apple's App Store privacy label for the MyFrontier app discloses purchase, financial, location, contact, content, and identifier data linked to the user's identity for analytics and app-functionality purposes. Frontier disclosed in an SEC Form 8-K (Item 1.05) that it detected a cybersecurity incident around mid-April 2024 in which a likely cybercrime group accessed personally identifiable information (press reporting citing Frontier's own breach notices puts the affected count at roughly 750,000, though that figure does not appear in the 8-K itself); separately, the FTC settled a 2022 consumer-protection case (not a privacy case) alleging Frontier misrepresented internet speeds and overcharged customers.
TRACK RECORD
1 ENFORCEMENT ACTION
[2022-05-05]
The FTC's press release on its May 2022 settlement with Frontier states the FTC moved to stop Frontier from lying to consumers and charging them for high-speed internet speeds it fails to deliver — a consumer-protection (speed/billing) enforcement action, not a privacy or data-handling case, noted here for context only.
Frontier's Privacy Policy states that through the Frontier Android App, with user permission, Frontier may access information from the user's device including general location, contact lists, SMS messages, call logs, and photo/video library — a broad on-device data-access surface layered on top of core telecom account and usage data.
An SEC Form 8-K filed by Frontier Communications Parent, Inc. discloses that on September 4, 2024 Frontier entered into an Agreement and Plan of Merger with Verizon Communications Inc., under which Frontier would become a wholly owned subsidiary of Verizon at closing — a mandatory, publicly filed ownership-chain disclosure.
Frontier's California Privacy Law page offers a 'Do not sell or share my personal information' mechanism, stating California consumers have the right to opt out of the sale or share of their personal information — a self-declared CCPA/CPRA 'share' disclosure that sits alongside the general policy's narrower Nevada-law statement that Frontier does not sell personal information.
Frontier's Privacy Policy states Frontier does not disclose CPNI (call, usage, and billing data protected under federal telecom law) to third parties, other than affiliated companies or their agents, without consent, except as required or allowed by law.
The FTC's press release on its May 2022 settlement with Frontier states the FTC moved to stop Frontier from lying to consumers and charging them for high-speed internet speeds it fails to deliver — a consumer-protection (speed/billing) enforcement action, not a privacy or data-handling case, noted here for context only.
An SEC Form 8-K (Item 1.05, Material Cybersecurity Incidents) filed by Frontier Communications Parent, Inc. discloses that Frontier detected unauthorized access to its IT environment in mid-April 2024, activated its cyber incident response protocols, and determined the intruder was likely a cybercrime group that gained access to, among other information, personally identifiable information. Press reporting citing Frontier's own breach notifications put the number of affected individuals at roughly 750,000; that figure is not stated in this filing.
Apple's App Store privacy label for the MyFrontier app (developer: Frontier Communications) discloses data 'Linked to You' including Purchases, Financial Info, Location (Coarse Location), Contact Info, User Content, and Identifiers (User ID), used for purposes including Analytics, App Functionality, and Customer Support, plus Usage Data and Product Interaction.
Frontier's Privacy Policy states Frontier receives demographic and interest information about users from third-party analytics companies that use cookies and other tracking mechanisms, and separately states Frontier allows third-party advertising companies to display ads on its websites.