Citymapper is a London-founded urban transit and journey-planning app, now a wholly owned subsidiary of Via Transportation, Inc. (a private US company) per its own privacy policy. The policy discloses collection of real-time, foreground location and, during the "Go" turn-by-turn navigation feature, background location tracking, plus device/online identifiers shared with advertising partners for ad placement and third-party ad-network cookie syncing. The App Store privacy label independently confirms Usage Data is used to track users across other companies' apps and websites, and Location, Advertising Data and other identifiers are linked to identity for Third-Party Advertising, Analytics and Product Personalization. Ownership is unusually well-disclosed for a private company: the policy names Via Transportation as parent and a German EU Article 27 representative, and Companies House confirms Citymapper Ltd. (07370388) as an active UK private limited company. No breach, ICO enforcement action, or regulator fine was found in Companies House filings or a general search; the policy states only generic "physical, technical, and organisational measures," not a named audit or certification.
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The Citymapper iOS App Store listing's App Privacy section (developer-declared) states that Location data (Precise and Coarse) is collected and linked to the user's identity for purposes including Analytics, alongside Contact Info and Search History.
Citymapper's privacy policy (last updated August 14, 2025) states that location is generally collected only while the app is in the foreground, but that using the "Go" turn-by-turn navigation feature causes real-time location data to also be collected in the background while the app is open but not on-screen, throughout the user's journey.
UK Companies House confirms Citymapper Limited (company number 07370388, incorporated 9 September 2010, previously named AZDEV LIMITED) is an active private limited company registered at 5 New Street Square, London, with a public filing history and confirmation-statement schedule.
Citymapper's privacy policy states that Citymapper Ltd. is a wholly owned subsidiary of Via Transportation, Inc. (a private, US-based mobility technology company), and separately names Via Mobility DE GmbH, based in Berlin, Germany, as Citymapper's Article 27 GDPR representative in the EU.
Citymapper's privacy policy states that, depending on the user's cookie and advertising preferences, it shares device information, online identifiers and certain usage information with its advertising partners to enable ad placements within the Citymapper Apps, and that third-party advertisers' own cookies independently collect data on the Services and may combine it with information those third parties separately collect through their own ad networks.
Citymapper's privacy policy states in general terms that it has implemented "robust physical, technical, and organisational measures" to protect personal information against unauthorised access, use or disclosure; no named independent audit, certification, or bug-bounty program is described, and no breach notification or ICO/regulator enforcement action involving Citymapper was found.
The Citymapper iOS App Store listing's App Privacy section (developer-declared) states that Usage Data may be used to track the user across apps and websites owned by other companies, and separately that Location, Identifiers and Advertising Data are linked to the user's identity for Third-Party Advertising purposes.
Citymapper's privacy policy states that device information and online identifiers are collected, among other means, through its service providers' and business partners' technologies and tools, including cookies, and via third-party analytics tools.